HCTM Strengthens Inclusive Communication Through Sign Language Course
Hospital Canselor Tuanku Muhriz (HCTM), Universiti Kebangsaan Malaysia (UKM), continues to strengthen its commitment to inclusive healthcare through the organisation of the HCTM Sign Language Course: Empowering Inclusive Communication in Healthcare Services, held today.
The course, which focuses on equipping hospital staff with basic sign language skills, is part of HCTM’s efforts to enhance their ability to communicate effectively with patients from the deaf and hard-of-hearing community.
HCTM Director, Dato’ Dr. Azmi Baharudin, said clear, effective and empathetic communication is essential in delivering quality healthcare, as information relating to symptoms, treatment procedures, medication and follow-up care can directly affect patients’ safety and well-being.
He emphasised that basic sign language proficiency should not be viewed merely as an additional skill, but as part of HCTM’s broader commitment to providing healthcare services that are more welcoming, inclusive and respectful of every patient’s needs.
“Even simple gestures, such as greeting a patient, asking how they are, giving directions or explaining a basic procedure, can help build their confidence and make them feel valued, safe and understood,” he said in his speech at the closing ceremony of the HCTM Sign Language Course at Multipurpose Hall 2, HCTM Extension Building, today.
He added that the initiative is also aligned with the aspirations of the Sustainable Development Goals (SDGs), particularly SDG 10, which focuses on reducing inequalities.
Beyond learning basic sign language and communication techniques, participants were also encouraged to understand the perspectives, emotions and needs of the deaf and hard-of-hearing community in order to foster more empathetic and meaningful interactions.
The course was organised in collaboration with the Quality Department, HCTM SDG Committee, and the Training and Career Development Unit, Human Resources Department.
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