1. To provide a service with quality, high ethics, safe and assuring to customers.
  2. To ensure patients receive consultation service from doctors within a stipulated time-frame after the registration is made.
  3. To ensure each paying patient is charged accordingly and receives a payment receipt.
  4. To manage registration and patient’s admission within the stipulated time-frame.
  5. To ensure medicine dispensed to patients are correct based on the prescription made by the doctor.
  6. To ensure patient’s medical information and records are always up-dated and kept in a safe place.
  7. To ensure emergency cases and those requiring resuscitation are attended to immediately.
  8. To ensure laboratory tests are carried out within the stipulated time-frame and in accordance to the prescribed and accurate procedures.
  9. To ensure imaging tests are carried out within the stipulated time-frame and the imaging report is accurate and assuring.
  10. To ensure all HUKM affairs/activities are implemented using the latest information technology which is efficient and cost effective
  11. To ensure all facilities, equipment and infrastructure that is supporting the care of patients are properly maintained according to the schedule that has been set upon
  12. To ensure the well-being and safety of all parties are coordinated and properly controlled.
  13. To ensure food served to patients are always adequate and supplied within the scheduled time-frame as well as accurately dispensed.
  14. To ensure clinical support services such as medical rehabilitation, infection control, endoscopy, radiotherapy & oncology are provided to patients from the referred unit within the stipulated time-frame
  15. To ensure implemented responsibilities of all administrative matters such as general administration, quality of customer service, public relations and medical social work are in support to the management of treatment services to patients.
  16. To ensure human resource development and management can be implemented in accordance to the procedures and within the set time-frame.
  17. To plan and manage hospital’s procurement effectively within the stipulated period in accordance to the current regulations.
  18. To prepare expenditure application for allocation distribution and reports on expenditure performance within the stipulated time-frame.
  19. To manage supply of consumables
  20. To manage payments to Hospital UKM’s customers within the stipulated time-frame
  21. To manage payment, deduction of salary and monthly allowances of staff within the stipulated time-frame
  22. To manage registration of assets within the stipulated time-frame
  23. To manage receipts of Hospital UKM’s revenue in accordance to the rules and targets that have been set upon.
  24. To manage weekly prepared cash flow reports (bank) and reviewed within the stipulated time-frame.
  25. To manage offer letters and space rental agreement documents within the stipulated time-frame.
  26. To prepare accurate and equitable annual financial statements within the stipulated time-frame.