{"id":2923,"date":"2026-08-18T04:29:54","date_gmt":"2026-08-18T04:29:54","guid":{"rendered":"https:\/\/hctm.ukm.my\/kualiti\/?post_type=news&#038;p=2923"},"modified":"2026-08-18T04:36:29","modified_gmt":"2026-08-18T04:36:29","slug":"sesi-pemantapan-pengurusan-pengendalian-maklum-balas-pelanggan-hctm-2026","status":"publish","type":"news","link":"https:\/\/hctm.ukm.my\/kualiti\/news\/sesi-pemantapan-pengurusan-pengendalian-maklum-balas-pelanggan-hctm-2026\/","title":{"rendered":"Sesi Pemantapan Pengurusan &#038; Pengendalian Maklum Balas Pelanggan HCTM 2026"},"content":{"rendered":"<p>Sesi Pemantapan Pengurusan &amp; Pengendalian Maklum Balas Pelanggan HCTM telah diadakan pada 13 Ogos 2026 (Khamis) bermula 9.00 pagi hingga 4.30 petang bertempat di Dewan Khalid Kadir, Aras 3, Blok Tambahan HCTM. Penceramah pada sesi ini ialah YBrs. Dr. Noor Asyikin Jasni, Ketua Jabatan Kualiti HCTM, Encik Muhamad Khairi Khalis, Ketua Penolong Pendaftar, Jabatan Kualiti HCTM dan Puan Siti Fairuz Mohd Saad dari Jabatan Kualiti HCTM. Sesi ini memfokuskan kepada memantapkan pengurusan dan pengendalian maklum balas di jabatan dan HCTM. Turut hadir pada sesi ini ialah Pegawai-pegawai Perhubungan Maklum Balas Jabatan dan wakil-wakil Jabatan.<a href=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2924\" src=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030.jpg\" alt=\"\" width=\"2560\" height=\"1503\" srcset=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030.jpg 2560w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030-300x176.jpg 300w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030-1024x601.jpg 1024w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030-768x451.jpg 768w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030-1536x902.jpg 1536w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/IMG-20260817-WA0030-2048x1202.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2925\" src=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-scaled.jpg\" alt=\"\" width=\"1920\" height=\"2560\" srcset=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-scaled.jpg 1920w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-225x300.jpg 225w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-768x1024.jpg 768w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-1152x1536.jpg 1152w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_090937-1536x2048.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a> <a href=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2926\" src=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-scaled.jpg\" alt=\"\" width=\"1920\" height=\"2560\" srcset=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-scaled.jpg 1920w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-225x300.jpg 225w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-768x1024.jpg 768w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-1152x1536.jpg 1152w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_121948-1536x2048.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a> <a href=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2927\" src=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1920\" srcset=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-scaled.jpg 2560w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-300x225.jpg 300w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-1024x768.jpg 1024w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-768x576.jpg 768w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-1536x1152.jpg 1536w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_104910-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a> <a href=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2928\" src=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1920\" srcset=\"https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-scaled.jpg 2560w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-300x225.jpg 300w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-1024x768.jpg 1024w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-768x576.jpg 768w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-1536x1152.jpg 1536w, https:\/\/hctm.ukm.my\/kualiti\/wp-content\/uploads\/2026\/08\/20260813_091015-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sesi Pemantapan Pengurusan &amp; Pengendalian Maklum Balas Pelanggan HCTM telah diadakan pada 13 Ogos 2026 (Khamis) bermula 9.00 pagi hingga 4.30 petang bertempat di Dewan Khalid Kadir, Aras 3, Blok Tambahan HCTM. Penceramah pada sesi ini ialah YBrs. Dr. Noor Asyikin Jasni, Ketua Jabatan Kualiti HCTM, Encik Muhamad Khairi Khalis, Ketua Penolong Pendaftar, Jabatan Kualiti [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":2931,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"news-category":[],"class_list":["post-2923","news","type-news","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/news\/2923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/comments?post=2923"}],"version-history":[{"count":1,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/news\/2923\/revisions"}],"predecessor-version":[{"id":2930,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/news\/2923\/revisions\/2930"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/media\/2931"}],"wp:attachment":[{"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/media?parent=2923"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/tags?post=2923"},{"taxonomy":"news-category","embeddable":true,"href":"https:\/\/hctm.ukm.my\/kualiti\/wp-json\/wp\/v2\/news-category?post=2923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}